A New case has been observed by Symantec about sailing a fake antivirus product with real time technical support to victims.
After installing the fake antivirus software popup windows open to alert victims about detecting malware with an unusual yellow button on the screen leads to an online support. After clicking on the Support Online victim gets the opportunity to talk to a real person playing the role of a support service employee and the conversation goes over the instant messaging.
This tactic convince the victim that the service is legitimate and make him purchase this software which called Live PC Care for 30 to 100$ while the software do not offer any kind of protection to the customer and give them a false security sense.
According to Symantec 43 million copy of the antivirus software were installed during the period from July 1, 2008, to June 30, 2009.
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